Ceres Enterprises Limited 
Online Terms and Conditions 


Thank you for reading Ceres Enterprises Ltd (“we, ours, or us”) Terms and Conditions, which apply to your access and use of www.ceres.co.nz (our "Website") and all orders placed with us (the “Services”). By placing an order with us or otherwise accessing or using the Services you agree that you have read, understood and accepted these Terms and Conditions.  

  1. Updates to our Terms and Conditions 
1.1 We may amend our Terms and Conditions from time to time and will notify you of any changes by posting an updated version on our Website. By continuing to use the Services after any changes to our Terms and Conditions, you are deemed to have accepted and shall be bound by those changes. If at any time you no longer agree to our Terms and Conditions, you must immediately discontinue using the Services and tell us.   

2. Your account and personal information 

2.1 To make a purchase on our Website, you must create an account with us. To do that you must be 18 years of age, live in New Zealand, provide us with your personal information as indicated and agree to comply with these Terms and Conditions.  

2.2 You agree that we may use your personal information in accordance with the Privacy Act 2020 and our Privacy Policy www.ceres.co.nz/pages/privacy-policy including as reasonably necessary to provide you with the Services and to communicate with you in relation to the Services.  

3. Orders, price and payment  

3.1 When you place an order with us, you are making an offer to buy goods or services. We will collect your delivery address and other relevant details for your order at checkout. Unless otherwise stated, all prices are inclusive of GST. 

3.2 All products are sold subject to their availability. Availability may differ depending on where you live. 

3.3 We reserve the right to limit the number of items that our customers may purchase in a single transaction. We may exercise this right and cancel your order even after we have accepted it in our discretion. 

3.4 When we send you an e-mail to confirm that we have received and accepted your order, this indicates that your order has been accepted and you may not cancel it. We will take payment from you when we accept your order. 

3.5 We will use reasonable endeavours to ensure our delivery agent dispatches orders within seven business days of you receiving confirmation of your order from us via email. Any stated delivery times on our website are estimated delivery timeframes only. We are not responsible for any failure to deliver or delay in delivery caused by any event outside of our reasonable control. 

4. Promotional Codes 

4.1 When redeeming a promotional code advertised on our website, email communications, social media or through any direct channels, additional terms and conditions may apply in addition to these Terms and Conditions. Please click the applicable link to read all specific promotion terms and conditions which apply in addition to, and are incorporated into, these Terms and Conditions. 

4.2 The promotional code is valid for a limited time only. Ceres Organics reserves the right to modify or cancel it at any time. 

4.3 Each promotional code can be used only once per household, unless otherwise specified. 

4.4 Each promotional code applies only to qualifying items specified in the relevant promotion and on full-priced products. 

4.5 The promotional code is not transferable, may not be resold or redeemed for cash. 

4.6 If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit. 

4.7 Only one promotional code can be used per transaction and therefore cannot be combined with other offers using promotional code.  

5. Cancellation 

5.1 We may add or remove products from the site, and products described on the site may not be available, from time to time. In the event that any product ordered is no longer available we reserve the right to refuse or cancel an order.

5.2 While we try to ensure that the price and description of goods or services is accurate, if there is an error with the listing or the product on our Website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order. 

5.3 Our right to cancel orders applies to orders that have been accepted. 

6. Use of cookies 

6.1 We may use cookies on our Website to help us identify you when you use our Website or to help us improve your experience when using the Services. If you do not accept our cookies, some pages may not operate as intended and you may not be able to access certain information on our Website. 

7. Third-party content 

7.1 Our Website may contain links to other websites. Those websites and links accessed by you are not under our control. We are not responsible for, make no representations or warranties in relation to, and do not endorse the content of those linked websites and provide them solely for your information and convenience.  

8. Your consumer rights  

8.1 Consumers may have additional rights under the Consumer Guarantees Act 1993 (“CGA”) and Fair Trading Act 1986 (“FTA”) in relation to the Services and any products purchased from our Website. Your consumer rights are in addition to these Terms and Conditions and nothing in these Terms and Conditions is intended to have the effect of limiting or reducing your consumer rights.  

8.2 We are committed to meeting our obligations under the CGA and FTA. You should be aware: 

a) The CGA requires that products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you. 

b) The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable). 

c) The CGA does not apply where the product has been misused, broken or improperly operated. 

9. Liability  

9.1 While we endeavour to supply accurate information on our Website, errors and omissions may occur and our Website is subject to our disclaimer (
www.ceres.co.nz/pages/online-disclaimer). Ceres provides information on our Website "as is", and to the fullest extent permitted by law, makes no representation as to the accuracy, completeness, or reliability of the information on our Website. We reserve the right to make changes to the content on our Website at any time and without notice. 

9.2 To the fullest extent permitted by law, Ceres, its directors, shareholders, subsidiaries and their respective shareholders, officers, employees, advertisers, content providers and licensors will not be liable in contract, tort (including negligence) or otherwise to you for any direct, indirect or consequential loss or damage arising out of or in connection with the Services, including (without limitation) loss or damage you might suffer as a result of: 

a) errors, mistakes or inaccuracies on our Website; 

b) viruses or other malicious code that may affect your computer or other equipment due to your access or use of our Website; 

c) product release delays or unavailability; 

d) any act you take, or fail to take, due to any information we provide; 

e) personal injury or property damage of any kind resulting from your access or use of our Website or the Services;  

f) any action or inaction outside our reasonable control (including that of third-party providers and delivery agents); and 
g) any interruption from or to our Website or the Services. 

10. Electronic Communications  

10.1 By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving marketing or promotional emails and/or texts (as the case may be) from time to time. 

10.2 You may unsubscribe from our email communications and/or text communications at any time by clicking the unsubscribe link in any promotional or marketing email or text received or by emailing privacy@ceres.co.nz  

11. Intellectual Property 

11.1 Our Website and its contents are protected by copyright, trademark and other intellectual property rights owned by us and our licensors. All rights are reserved to us. You may not extract, copy or otherwise reproduce any of our content (in any form) without our prior written consent.

12. General  

12.1 These Terms and Conditions (together with our Privacy Policy) constitute the entire agreement between both of us with respect to your use of the Services and your purchase of products on our website.  

12.2 Our Website is provided for use by New Zealand residents. We make no representations that our Website complies with the laws of any country outside of New Zealand. If you access our Website from outside New Zealand, you do so at your own risk and you are responsible for complying with the laws in the place where you use our Website. 

12.3 These Terms and Conditions are governed by, and are to be interpreted in accordance with, the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts. 

12.4 Any delay or failure to enforce our rights under these Terms and Conditions does not mean we have waived those rights.  


13. Online Promotions 

13.1 Online promotions valid at ceres.co.nz only. All shop transactions are final. Codes cannot be applied after final sale is processed. Already discounted items are not included. Not valid in combination with any other promotion. Excludes Trade customers.


If you have any questions regarding these Terms and Conditions, please contact us at hello@ceres.co.nz